What factors impede the efficient delivery of homeless services?

Continuums of Care (CoCs) are local networks of agencies tasked with providing homeless services in a community. Little empirical research has examined the most efficient ways to coordinate and deliver services across agencies. This project engaged CoC service providers and clients to understand the factors that impede efficient service delivery and identify potential areas of system improvement.

Project Lead

Patrick J. Fowler (PI)


St. Louis, MO, USA

Project Partners

Continum of Care Agencies

Project Goals

  • Engage CoC stakeholders – service providers and consumers – in group model building to understand the challenges of efficient service delivery 
  • Identify capability traps that hinder efficient service delivery 
  • Generate strategies for system improvement

For more details please read the following memo: 

Capability Traps Impeding Homeless Services:
A Community Based System Dynamics Evaluation

Always Working Harder: Insights from the Homeless System